One Platform for Real-Time Snow Safety and Operations—Respond Faster, Document Better, Reduce Risk.

Why Every Ski Area Should Use SmartMountain

Running a safe, efficient mountain is a race against time, terrain, and changing conditions. Patrol teams need real-time awareness. Risk managers need accurate, defensible records. Operations leaders need one source of truth to coordinate lifts, incidents, and on-hill work. SmartMountain—developed by Earth Analytic—brings it all together in one platform designed specifically for snow safety and ski patrol operations.

What is SmartMountain?

SmartMountain is an operations and risk-management platform purpose-built for ski areas. It centralizes geospatial incident tracking, automated and time-stamped documentation, real-time lift status, dispatch dashboards, roster management, and immediate access to forms and procedures. Recent enhancements include an automated Workers’ Compensation claims tool and integration of waiver data from POS systems into incident reports.

1) Faster, safer responses on the hill

- Real-time lift status and geospatial incident pins give patrol a live operational picture.

- Automated time-stamping builds reliable timelines without extra steps.

- Immediate access to SOPs, forms, and checklists speeds consistent, high-quality responses.

2) Clear, defensible documentation

- Incident documentation is standardized and complete, reducing gaps in reports.

- Photos, timestamps, map locations, and integrated waiver data create a single, auditable record.

- Accident investigation tools help teams reconstruct events accurately.

3) Streamlined dispatch and daily operations

- Unique, in-house–formatted dispatch dashboards surface what matters: active incidents, assigned patrollers, tasks, and lift and trail statuses.

- Roster management and work order tracking keep teams aligned from first chair to sweep.

- Fewer radio check-ins and duplicative updates; more time on snow.

4) Integrated risk and claims management

- New automated Workers’ Compensation claims tool operates standalone or alongside your Risk/Incident program.

- Faster, cleaner claims with fewer handoffs and less back-and-forth.

- Integrated waiver data from POS systems connects the right guest information to the right report.

5) Actionable, visual analytics

- See a day, week, or year of metrics instantly: incident heatmaps, lift impacts, task volumes, response times.

- Identify patterns in terrain, weather, or time-of-day to guide mitigation and staffing.

- Support leadership decisions with clear visuals instead of scattered spreadsheets.

6) Built for ski areas of any size

- Scales from small community hills to destination resorts.

- Flexible configuration and in-house dashboard formatting match your operation—not the other way around.

7) Proven in the field

“SmartMountain has been a reliable partner for tracking data for everything from avalanche paths to skier incidents. We love the ability to customize the programming to meet our operational needs, rather than having to adapt our operations to fit the software. In addition to supporting ski patrol needs, Smart Mountain has great applications for infrastructure planning and mapping, as well.”

— Drew Kneeland, Ski Patrol Director, Jackson Hole Mountain Resort

What You Can Improve With SmartMountain

- Snow safety and avalanche programs: log control work, visualize paths, and correlate with incidents.

- Patrol performance and training: track activity, response times, and procedure adherence.

- Terrain and lift decisions: combine incident history with real-time lift status to reduce guest impact.

- Risk mitigation: use integrated waiver data and standardized documentation to lower exposure.

- Guest recovery and claims: move from incident to claim with fewer delays and better data.

Operational ROI: Where the Time and Cost Savings Come From

- Documentation efficiency: automated timestamps and standardized forms reduce report time.

- Fewer handoffs: dispatch, patrol, and risk share the same live data.

- Faster claims: integrated Workers’ Comp and waiver data cut cycle times and rework.

- Better staffing: analytics highlight where and when to position patrol resources.

- Reduced incident recurrence: visual patterns inform terrain, signage, and mitigation strategies.

Implementation at a Glance

- Discovery and configuration: align dashboards, forms, and workflows with your current SOPs.

- Data connections: connect POS waiver data and relevant systems.

- Training: short role-based sessions for dispatch, patrol, and risk teams.

- Go-live and optimization: start capturing value immediately; refine views as needs evolve.

Common Questions

- Will this replace our current reports?

SmartMountain can mirror your existing forms and procedures while adding structure, timestamps, and geospatial context.

- Do we have to change how we dispatch?

No. Dashboards are formatted in-house to fit your workflow; most teams keep their core radio culture and simply reduce noise.

- Is it only for big resorts?

No. SmartMountain scales to ski areas of any size.

- Can it run just the claims piece?

Yes. The Workers’ Compensation tool can operate independently or alongside your broader incident program.

The Bottom Line

SmartMountain creates transparency, clarity, and efficiency across ski patrol, snow safety, and risk management. By unifying real-time awareness with rigorous, time-stamped documentation and integrated claims workflows, it helps your team respond faster, document better, and continuously reduce risk.

Interested in seeing how this would look for your mountain? Reply to this email via Contact, or email me directly at backland@steepmanagement.com to set up a quick demo.