Built for the Mountain. Shaped by the People Who Run It.
MountainOffice launched two major updates this summer—versions 1.9.3 and 1.9.4—as it completed the transition from Windows to a web-based system. Customers can use MountainOffice in the cloud or continue hosting it themselves. Steep strongly encourages the cloud service because it simplifies updates and troubleshooting and helps Steep respond to clients more quickly.
From Steep’s perspective, one thing stood out in the new releases: many of the features came directly from customers, including several ski areas in North America. In conversations with the MountainOffice team in Austria, I would ask why a process couldn’t work a certain way. They listened, asked detailed questions about how the work was done in the field and what the desired outcome was, then incorporated many of those discussions into later updates.
That collaboration raises a fair question: do general-purpose CMMS platforms such as MaintainX, Limble, or E-Maintenance address the specific needs of ski areas? I’ve often wondered why large resort groups—including Vail Resorts, Alterra, Boyne, and POWDR—choose off-the-shelf systems rather than software designed specifically for ski areas by people who understand the industry.
InterAlpin 2025 MountainOffice booth with clients
MountainOffice serves more than 400 ski areas worldwide and incorporates input from lift-maintenance and vehicle-maintenance technicians, lift operators, managers, general managers, and owners. At InterAlpin, I’ve seen the MountainOffice team sit down with customers at its booth, work through real-world scenarios, and use that feedback to improve processes and add features. I’d love to see a similar show in North America—one where suppliers have the space and time to demonstrate their products thoroughly and talk with both current and prospective customers.
Some may wonder whether support is a concern when in-depth troubleshooting comes from Austria. In my experience, it isn’t. Steep provides first-line support; if we can’t resolve an issue, we pass it to the MountainOffice team. Customers can also send feedback directly to the developers. Thanks to the time difference, North American clients often find a response waiting the next morning. There are no formal response-time metrics, but I’d estimate that a response arrives within 24 hours in 99% of cases. And once training is complete, issues are relatively uncommon.
MountainOffice also offers hands-on implementation support. When you purchase through Steep, we set up your assets in the system, and we build out one lift of your choice using existing work orders and logbooks or the manufacturer’s manual. Unlimited online training is included. In many cases, we can complete implementation within a month; the timeline depends on the ski area’s readiness and commitment. Steep can also build out additional assets, documentation, work orders, and logbooks for a fee.
MountainOffice planning function displaying two categories of work, Terminals and APU, with Terminals detail at the bottom.
If you’re looking for a CMMS designed around ski-area operations, contact Steep Management. You’ll get a product shaped by the people who use it—and support from people who understand your needs and how you work