SmartMountain Changes the Game

A digital-first approach to incident reporting and claims management helps ski resorts take control of the process from day one, improving speed, accuracy, and oversight. Instead of chasing paperwork and playing phone tag, resort teams can manage incidents in real time from when an injury occurs.

Waiver management has become an essential aspect of incident management. It seems that the playing field is evolving. SmartMountain is progressing with the capability to manage waivers, integrating them into its incident reporting. Stay tuned and prepare for the upcoming changes. Workers' Comp reporting and waiver management will be integral to SmartMountain, providing your comprehensive risk management and snow safety solution.

Announcing SmartMountain’s Automated Workers’ Compensation Management Solution

Key Benefits

·         Faster, More Reliable Reporting: Staff can submit a First Report of Injury directly from their phone or tablet, even from remote mountain areas. There is no paper, no guesswork, and no waiting.

·         Increased Reporting Compliance: Easier reporting leads to higher reporting rates, giving risk managers better visibility into incidents and trends that might go unnoticed.

·         Immediate Manager Notifications: The system automatically alerts the appropriate supervisor or risk manager when a report is filed, prompting faster follow-up and medical triage.

·         Centralized Documentation: The system organizes all claims-related data — including incident reports, medical notes, and correspondence — in one secure dashboard.

·         Automated OSHA Tracking: It flags incidents as recordable or reportable and updates your OSHA 300 log while calculating DART rates — saving hours of manual tracking and reporting time.

 Reduced EMR and Lower Workers’ Comp Premiums

These improvements lead to fewer errors, faster claim resolution, and better results for injured employees. As important, they contribute directly to a lower Experience Modification Rate (EMR) — the key metric insurers use to assess risk and set workers’ comp premiums.

Resorts that implement digital claims systems often see a measurable reduction in their annual premiums by reducing claim frequency and severity, staying ahead of regulatory requirements, and improving return-to-work processes. That’s real ROI, with cost savings that compound year over year.

 Built by the Industry, for the Industry

This isn’t a generic software platform — it’s a system built by someone who understands ski resorts from the inside out. The SmartMountain Work Comp Claim Management Module was developed by Matt Thomas, a 28-year ski resort professional who has worked in operations and safety roles across multiple U.S. resorts. Since 2013, Matt has overseen workers’ compensation programs at the resort level and has firsthand experience with the inefficiencies of paper-based systems.

At every resort where Matt helped implement digital-first reporting tools, the outcome was the same: better incident tracking, faster claims resolution, improved safety culture, and ultimately, lower premiums. That real-world success is now embedded into the SmartMountain platform, built by someone who understands the terrain, the workflow, and the regulatory landscape unique to the ski industry.

 How it Works

Employees submit digital First Reports of Injury via mobile or desktop.

Managers receive automatic email alerts to review the incident immediately.

Communication with the injured employee begins right away — no delays.

As the claim progresses, the system:

o   Tracks documentation and medical notes,

o   Flags OSHA-reportable cases,

o   Calculates DART,

o   Automatically updates your OSHA 300 log.

 This level of integration and automation reduces administrative overhead, improves accuracy, and ensures that nothing falls through the cracks, even during the busiest times of the season.

Ready to Modernize Your Claims Process?

 If your resort still uses paper forms or relies on email chains to manage injuries and claims, now is the time to evolve. SmartMountain’s digital claims management isn’t just a convenience — it’s a proven way to protect your staff, control your costs, and stay compliant in a highly regulated space. With the SmartMountain platform, you’re not just adopting technology — you’re partnering with people who’ve lived your challenges and built real solutions.

Smart Mountain: Your Resort’s Digital Safety Hub

Earth Analytics' SmartMountain platform now includes the Work Comp Claim Management Module. This module enhances the efficiency and responsiveness of risk and incident management for both guests and staff. Additionally, it simplifies compliance and regulatory processes, minimizing concerns in these areas.

Contact Steep Management today to learn more about the SmartMountain Work Comp Module and schedule a personalized demo